Venue Partner Agreement · version 2026-07-23
This Venue Partner Agreement (the “Agreement”) is entered into between bookedby (“Platform,” “we,” “us”) and the business claiming one or more venues on bookedby (“Venue,” “you”), and is effective upon your acceptance when creating a business account or claiming a venue. Each acceptance, together with the commission rates then in effect, is recorded in your agreement history.
Platform operates a referral network that connects Venue with independent referral partners (“Referrers”). Platform will: (a) issue tracked Referral Links for Venue to enrolled Referrers; (b) deliver resulting event inquiries into Venue’s event-management system (“CRM,” currently Tripleseat, or via a Venue-configured integration for Perfect Venue) or, for Venues without a supported CRM, track bookings Venue records on its bookedby dashboard; (c) maintain attribution records connecting inquiries to Referrers; (d) provide Venue reporting on attributed inquiries, contracted events, and fees; and (e) administer all Referrer commissions and payments. Venue has no payment obligation to any Referrer.
“Attributed Lead” means an event inquiry attributed to a Referrer by any method in Section 4.1.
“Attributed Event” means a private event contracted between Venue and a guest originating from an Attributed Lead.
“Completed Event” means an Attributed Event that has taken place on its scheduled date and was not cancelled.
“Collected Event Revenue” means amounts actually received and retained by Venue from its guest for an Attributed Event, excluding (a) sales and similar taxes, (b) gratuities and service charges distributed to staff, and (c) pass-through amounts collected for third-party vendors.
3.1. Integration. Venue will (a) install Platform’s attribution script on its public website(s) and keep it installed during the Term; (b) where Venue uses a supported CRM, maintain Platform’s webhook or integration access to that CRM for its enrolled locations; (c) where Venue records bookings manually, record referred bookings on its bookedby dashboard promptly and accurately; and (d) not remove, alter, or suppress attribution data on lead records.
3.2. Ordinary-course records. Venue will record event status, contracted totals, and payments received for Attributed Events in its CRM (or dashboard) in the ordinary course of business, consistently with its treatment of non-attributed events.
3.3. Monthly confirmation. Within ten (10) business days after receiving Platform’s monthly statement of Attributed Events and Collected Event Revenue, Venue will confirm the statement or identify specific corrections with supporting detail. A statement neither confirmed nor disputed within the period is deemed confirmed. Where Platform does not receive payment data automatically, Venue’s confirmation of collected totals is the source of truth.
3.4. Good-faith dealing. Venue will not structure, reclassify, or divert bookings, revenue, or payment records for the purpose of avoiding fees on Attributed Events, and will not coach guests to bypass referral tracking.
4.1. Methods. Platform attributes an inquiry to a Referrer by, in descending precedence: (a) capture of the Referrer’s code at form submission; (b) the Referrer’s campaign code on the CRM lead record; (c) the Referrer’s promo code entered on the inquiry; (d) an email match between a tracked capture and a CRM lead at the same Venue within three (3) days, corroborated by a tracked click or site visit; or (e) manual attribution confirmed by Platform upon documented human review. Attribution follows a last-click policy within a ninety (90) day window: the most recent qualifying Referrer interaction before the inquiry receives credit. Each attribution record identifies its method and evidence and is auditable by Venue on request. Platform does not silently reassign credit when a later competing signal arrives after attribution; the competing signal is recorded for review.
4.2. Existing-lead exclusion. Venue may exclude an Attributed Lead by demonstrating, within ten (10) business days of the lead’s delivery, that the same guest (matched by email or phone) had an open inquiry, proposal, or booking with Venue, or completed an event at Venue, within the twelve (12) months preceding attribution. Exclusions not raised within the period are waived.
4.3. Disputes. Attribution disputes are resolved by comparing Platform’s attribution evidence with Venue’s CRM records; the parties will cooperate in good faith. Platform’s records control absent contrary documentation. Do not confirm a statement you dispute — raise the dispute before confirming the monthly statement that includes it.
5.1. Fee. For each Completed Event, Venue will pay Platform a total fee equal to the sum of (a) the Referrer commission at the rate Venue offers (set at signup and adjustable in venue settings; default five percent (5%), maximum fifty percent (50%) of Collected Event Revenue) and (b) the Platform fee of two percent (2%) of Collected Event Revenue. Rates apply per venue location and are shown on Venue’s dashboard; each acceptance and rate change is recorded in Venue’s agreement history.
5.2. Rate lock. A change to Venue’s commission offer applies only to referrals attributed after the change. Referrals already credited to a Referrer keep the rates in effect when they were attributed. This protects Referrers from retroactive cuts and protects Venue from retroactive increases.
5.3. Performance basis. No fees are owed for clicks, impressions, inquiries, proposals, cancelled events, or events for which revenue was not collected. Fees accrue only on Completed Events with Collected Event Revenue, following confirmation under Section 3.3.
5.4. Adjustments. Refunds, credits, and chargebacks that reduce Collected Event Revenue before invoicing reduce the fee basis accordingly; reductions after payment generate a credit against future invoices. Once a commission is marked paid it is final; corrections after payout are handled as credit notes on future statements, never by rewriting past records.
6.1. Platform invoices monthly following the confirmation period. Invoices are due net fifteen (15) days. Amounts more than fifteen (15) days past due accrue interest at the lesser of 1.5% per month or the maximum lawful rate, and Platform may suspend Referral Links for Venue during any uncured payment default.
6.2. Platform is solely responsible for paying Referrer commissions from amounts received. Venue’s payment obligations run only to Platform.
7.1. Venue authorizes Referrers to promote Venue truthfully, including use of Venue’s name, publicly available images, and factual descriptions, subject to any brand guidelines Venue provides. Venue may require removal of specific content on reasonable notice.
7.2. Venue is solely responsible for its own pricing, contracts, service charges, and fee disclosures to guests, including compliance with federal, state, and local pricing-transparency and surcharge-disclosure laws applicable to Venue.
7.3. Platform will require Referrers to comply with FTC endorsement-disclosure requirements. Venue will not instruct or encourage any Referrer to omit required disclosures.
8.1. Guest personal information in Venue’s CRM belongs to Venue. Platform processes only the minimum data required for attribution and reconciliation (lead identifiers, contact match fields, campaign and promo codes, event status and revenue figures) and does not sell guest data or use it for purposes other than performing this Agreement.
8.2. Platform will not disclose guest personal information or event details to Referrers. Referrer-facing reporting is limited to counts, pipeline states, and commission amounts.
8.3. Each party will maintain commercially reasonable safeguards for data in its possession and will notify the other without undue delay of any security incident affecting shared data. Venue remains responsible for its own privacy policy and for disclosing its use of tracking tools as required by law.
9.1. The initial term is six (6) months, renewing month-to-month thereafter. Either party may terminate on thirty (30) days’ written notice; either party may terminate immediately for material breach not cured within fifteen (15) days of notice.
9.2. Tail. Attributed Events contracted before the effective date of termination remain subject to fees when they become Completed Events with Collected Event Revenue, and the related provisions of this Agreement survive for that purpose.
9.3. Upon termination, Venue will remove the attribution script, and Platform will disable Venue’s Referral Links, in each case within ten (10) days.
No more than twice per year, Platform may, on reasonable notice, reconcile fee calculations against Venue’s CRM records for Attributed Events, limited to records reasonably necessary for that purpose. Underpayments exceeding five percent (5%) for the audited period shift the reasonable cost of the reconciliation to Venue.
11.1. Platform does not guarantee any volume or quality of inquiries or bookings. Venue remains solely responsible for its sales process, contracts, pricing, and delivery of events.
11.2. Neither party is liable for indirect, incidental, consequential, or punitive damages. Each party’s aggregate liability is capped at fees paid or payable under this Agreement in the twelve (12) months preceding the claim, except for Venue’s payment obligations and either party’s indemnification obligations.
11.3. Venue will indemnify Platform against third-party claims arising from Venue’s events, premises, guest contracts, or guest-facing fee disclosures. Platform will indemnify Venue against third-party claims arising from Platform’s systems or its breach of Section 8.
This Agreement is governed by the laws of the State of New York, with exclusive venue in the state and federal courts located in New York County. Neither party may assign without the other’s consent, except to a successor in a merger or sale of substantially all assets. Material changes to these terms are versioned, and you will be asked to accept the new version before it applies to you. This Agreement is the entire agreement of the parties regarding its subject matter.
Questions and disputes: reply to any bookedby statement email or contact the bookedby team directly.